Terms & Conditions

Privacy Policy

We value your privacy, and all information collected is treated as confidential. We use your information solely for the purpose of providing you with quality care. In some circumstances, we may disclose selected information to other health providers (e.g., medical practitioners, specialists, or allied health professionals) if it directly relates to your care. We will always obtain your consent before sharing your information unless required by law.

By engaging with our services, you agree to our collection, use, and disclosure of your personal information in accordance with relevant privacy laws. You have the right to request access to your health records at any time and can ask for corrections if necessary.

Rescheduling / Cancellation Policy

We understand that life happens, and if you are unable to keep your appointment, please notify us at least 24 hours in advance. Cancellations without adequate notice will incur a $50 late cancellation fee. If you miss an appointment without notifying us, 100% of the consultation fee will be charged, or the prepaid session will be forfeited.

Rescheduling: If you reschedule within the 24-hour window, the late cancellation fee will still apply.

Exceptions: We do understand that emergencies can arise, and exceptions may be made in special circumstances at our discretion.

Payment Policy

Our fees are non-negotiable and non-refundable. Full payment is required at the time of booking a service.

For prepaid services or packages, unused sessions are non-refundable and must be used within the specified time frame. Sessions not used before the expiry date (only applies to packages) will be forfeited.

Payment Methods: We accept various forms of payment, including credit/debit cards, and direct bank transfers. Any charges related to failed payments or disputes are the responsibility of the client.

Medicare/Private Health Claims: For clients eligible for rebates, please note that you are responsible for submitting claims directly to Medicare or your private health insurer. We provide you with the necessary paperwork to complete the claim process.

Refunds and Service Transfers

Refunds will not be issued for any completed services or packages, unless legally required. If you are unable to attend further sessions due to unforeseen circumstances, you may transfer your remaining sessions to another person or request a special circumstances refund, subject to our approval.

Disclaimer

The information provided on our blog is for general informational and educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. While we strive to ensure the accuracy and reliability of the information shared, it may not always reflect the most current research or medical developments.

Always consult with your healthcare provider before making any changes to your diet, exercise routine, or health-related practices. Energised Health does not take responsibility for any harm, loss, or damage that may result from the use or reliance on the information provided on this blog.

All opinions expressed here are those of the author(s) and do not necessarily represent the views of affiliated health professionals, partners, or organisations.

If you have any concerns or specific questions about your health, please contact your doctor, dietitian, or other qualified healthcare professional.

Changes to Terms and Conditions

Energised Health reserves the right to modify these terms and conditions at any time. Clients will be notified of any significant changes that may impact their rights or responsibilities. Continued use of our services after changes constitutes acceptance of the revised terms.